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Ultimate Security Suite FAQ
Q: What is Ultimate Security Suite? Sol: Ultimate Security Q: What are the minimum requirements for Ultimate Security Suite? Sol: The minimum system requirements to install Ultimate Security Suite are: Windows 98 / ME / NT / XP / 2000 (With service pack) Internet Explorer (version 6 or higher PC Privacy: Internet Explorer (version 6 or higher Password Manager: Internet Explorer (version 6 or higher Q: How to update Ultimate Security Suite? Sol: Click on Options and select one of the following: 1. Automatically download the product updates and run the installation C-Point occasionally releases updates to this software and regularly updates the signature database for Spyware Eliminator. This option keeps your system up to date. C-Point occasionally releases update to this software and regularly updates the signature database for Spyware Eliminator. This option automatically downloads the update under :\Program Files\Ultimate Security\downloads and then lets you Review and install the update yourself. 3. Notify me whenever the product updates are available. C-point occasionally releases update to this software and regularly updates the signature database for Spyware Eliminator. This option notifies you whenever there is an update available. C-Point occasionally releases update to this software and regularly updates the signature database for Spyware Eliminator. Choose this option if you want to manually check for, download and install any update. After selecting one of these options click on Save button to save the changes. Q: How to buy Ultimate Security Suite? Sol: To purchase Ultimate Security please visit http://www.c-point.com/purchase/UltimateSuite.php or just click Purchase button under option. Q: I got the license key and activation codes for Ultimate Security Suite but where to enter this to make the product active? Sol: Click on the About option and enter the Product License key and activation codes, and then click on Activate Now button. Q: Is there any shortcut available to activate one of the applications from Ultimate Security Suite? Sol: You can right click on Ultimate Security Suite icon on the system tray and click one of the applications you need to activate it. Q: How to stop Ultimate Security Suite to launch itself at Windows start up? Sol. Click on Options and un-check the Launch 'Ultimate Security' at Windows startup, and click on the Save button to save the changes. PC Privacy FAQQ: What is PC Privacy? Sol: PC Privacy is a privacy tool that helps you maintain your privacy by cleaning up all traces of your Internet and PC activities. It helps you erase data you may have entered like personal information in online forms, URL's in your browser address bar, files you searched for, etc - data that otherwise would be exposed to other users of your computer. It also helps you clear the files from both Temp & Temporary Internet folders, Windows temporary folder, Windows run menu, Find Files and text search and Windows recent open file listing, it erases Microsoft Office products list of last few files opened in each application. You can see active TCP connections and TCP / UDP ports on which the computer is listening, as well as all the running process in your system and lists them. Q: Does PC Privacy conflict with any other software program like AntiSpy or Antivirus etc? Sol: My Privacy does not interfere with the working of any other software in any way. Q: How to get rid of typed text in searches at search engines sites?
Q: How to disable PC Privacy pop-up during logoff? Sol: You get this pop-up message because you have checked the option of auto-clean on logoff. Uncheck the option of auto-clean on logoff in the options tab. If you do not wish to get this message. Q: Why Index.dat file is not getting deleted? Sol: PC Privacy does not delete index.dat files. It cleans the content inside it when you logoff and login. You can notice that the file size of index.dat file will be reduced after cleaning it using PC Privacy. Q: How to clean the content of index.dat file? Sol: Under Internet Explorer Option check the option-Clean History, Delete Temporary Internet Files and Clean index.dat file. Check the option of Auto Clean on Logoff in the Options tab. Click on Save button and then Click on the Clean Now button. Logoff and Login once, it cleans the content of index.dat file. Q: Why PC Privacy tries to connect to the Internet? Sol: PC Privacy tries to connect to C-Point website to check for any new updates available for the software. Q: How to run PC Privacy automatically? Sol: Q: Does PC Privacy clean ALL cache through the computer? Sol: PC Privacy cleans the cache in your computer. Under the Netscape tab of PC Privacy there is an option Clean Cache. Under the IE Privacy tab there is an option Clean Temporary Internet Files. If you clean your computer by checking these options, cache will be cleaned. Q: Which Internet Browsers does PC Privacy support? Sol: PC Privacy supports IE (6.0 and above) and Netscape (7.1 and above) browsers. Q: How to delete cookies using PC Privacy? Sol: To delete cookies first select cookies that you want to delete by clicking on the Manage Cookies button. This brings up the manage cookies screen with all available cookies on your system on the left hand pane and saved cookies on the right hand pane. Scroll through the cookies on the left, select the ones you want to save (you can make multiple selections using the Ctrl button on your keyboard) and then click on the ">" button to move those cookies to the left hand pane. If you want to save all the cookies click on the ">>" button a vice versa. After you are done processing your cookies, say OK. This brings up the main screen. Now make sure that the "Remove All Selected Cookies" option is checked and Click "Clean Now". Q: What is an index.dat file? Sol: Index.dat are files hidden on your computer that contain all of the Web sites that you have ever visited. Every URL, and every Web page is listed there. There are three index.dat files present Q: What is Clean Java plug-in cache? Why I need to clean it? Sol: Java plug-in cache contains cached files of anything Java applets you execute such as chat applets or java games. Option Clean Java plug-in cache cleans up .javaws and .jpi_cache folder present under user profile path. The .jpi_cache file contains cached files of anything Java applets you execute. Most of these files will probably have an online source, such as a Java-based game that you would play online. Q: What is IE Plugin Analyzer option? Sol: Internet Explorer (IE) Plugin Analyzer displays all the BHO's installed on your computer and lets you enable or disable them. This helps you to disable any BHO you did not install yourself. A Browser Helper Object, or BHO, is a small program that runs automatically every time you start your Internet browser that has probably been installed by another software. Some BHO's are helpful and aid your browsing experience, but they have the ability to monitor and report your activities and that makes them dangerous. Select the BHO you did not install and wish to disable in the list view. All associated details will be displayed below. Change its status from enabled to disabled. This will cause the BHO to become inactive. Q: How can I clean Microsoft word recent file listing? Sol: You can clean Microsoft word recent file listing by clicking on Ms-office Options and check option Clean Microsoft word recent file listing then click on Save button and click on Clean Now button. Q: How can I set hotkeys for clean and shutdown the system? Sol: You can do this by clicking on Hotkeys settings under hotkeys for select Close All Clean and shutdown option set the hotkey and click Activate button. Spyware Eliminator FAQQ: I purchased Spyware Eliminator, downloaded it, installed it and now I can't find where to put in the license key. Sol: Click the About button present at the top right corner of the GUI and enter the License key in Product License Key text box. Q: How do I find and identify registration key for Spyware Eliminator, and in which box in about should it go? : Sol: The Registration Key will be sent to you after you purchase the software. Q: Why doesn't Spyware Eliminator clean spyware with "access denied" written beside the spyware location Sol: Some of the registry keys and files which are detected as Spyware will be used by certain spyware programs running in your system and hence Spy Eliminator displays the message access denied or marked for deletion. Once you reboot the system all the detected Spyware will be deleted from your system. Please reboot your system and scan again. If the keys are still not deleted please get back to us. Q: What is a Spyware? Sol: Spyware is a software program installed without your permission on your computer that monitor all the activities on your PC and gather information about you which in turn is reported to its creators. Q: What is Malware? Sol: Malware is nothing but malicious software which include viruses, worms, Trojans and other rogue programs. These programs potentially destabilize your browser and cause system slowdown. Q: What is Spyware Eliminator? Sol: Spyware Eliminator is a spyware detection and removal utility. It scans system memory, registry, hard, and removable drives for annoying ad-wares, data-mining scum-ware, parasites, key-loggers, trojans, premium number dialers, browser hijackers and tracking components. Q: Can I restore deleted files? Sol: You cannot restore the deleted files. Q: Can I automatically update Spyware Eliminator signature database? Q: What is the difference between Auto-Scan and Scan Reminder? Sol: Auto-Scan will scan according to the time interval set and this is done only when the Ultimate Security Application is running. If the Application is shut down, then Auto-Scan stops working. If you set the Scan Reminder option, scanning is performed at the scheduled intervals even if the Application is shut down. Scan Reminder restarts the Ultimate Security Application and starts the scanning process in the background at the scheduled interval. Q: What is adware? Sol: Adware is a program that keeps track of your internet surfing habits and reports it back to its creators without user’s knowledge. Typically, these programs generate very annoying commercial popup ads. Q: What if I have a spyware in my system and Spyware Eliminator is not detecting it? Sol: If you have a spyware in your system and if Spyware Eliminator is not detecting it, you can send us a report of the spyware. Click on the Report Spyware button, fill in the form which comes up and submit. Our Spyware Eliminator research team will update the Spyware Eliminator signature database to detect and clean the spyware that you have reported. Q: Do I have the option of running a scan automatically? Sol: Yes, you can run a scan automatically. There is an option called Auto-Scan under Settings section. By checking this option Spyware Eliminator performs Typical Scan in the background according to the time interval set. Q: What is the difference between Typical Scan and Custom scan? Which is more effective? Sol: In Typical Scan by default - entire file system, the registry, and the system memory is scanned. In Custom Scan you can select exactly what you want to scan – Files, Registry or Memory. Q: How do I manually update Spyware Eliminator signature database? Sol: Go to the Update section and click on Check for Signature Updates. This will bring up True Update Application. Follow the instructions to complete the update process. Q: Can Spyware Eliminator substitute antivirus software? Sol: No. Spyware Eliminator can protect your PC against Spyware. It can be an added protection when used along with antivirus software. Anonymous Surfing FAQQ: What is Anonymous Surfing? Sol: Anonymous Surfing is an Internet Explorer Proxy Manager that automatically downloads a list of anonymous proxy servers, checks them for speed, and sets the fastest one as your proxy server. Q: When is Anonymous Surf activated? Sol: When Anonymous Surf Off button changes to Anonymous Surfing On it signifies that Anonymous Surfing is operational. When Anonymous Surfing is active it will download the latest proxy server list from our central Anonymous Server Database and then choose the fastest server for your connection. Q: What is the difference between options use this proxy server, choose best server automatically and Use this proxy server from the list? Sol: 1. Use this proxy server: This allows you to specify the IP address of any proxy server that you want to use. 2. Choose best server automatically: This is the default setting and sets to the fastest server in the list. 3. Use this proxy server from the list: This allows you to select a proxy server from the list. Q: How can I revert back to my computer‘s original identity? Sol: You can always revert back to old identity by clicking on Anonymous Surfing On button which changes to Anonymous Surfing off which will restores your real, easily traceable identity. Q: Why I need Anonymous Surfing software? Sol: Many web sites you visit try to collect as much data about you as they can (your IP address, city, ISP) – this information is then exchanged between advertisers so that they can better target their promotional campaigns and literally track you on the Internet. Anonymous Surfing enhances your online privacy by hiding your IP address and location from all the web sites you visit: your Internet Explorer will use one of thousands anonymous servers anywhere in the world instead of connecting to any web site directly which will enhance online privacy and hides your system from hackers and spammers. Password Manager FAQQ: What is the minimum requirement to install Password Manager? Sol: You need any Pentium PC capable of running Windows 98 and above, Microsoft’s Internet Explorer browsers of version 6.0 and above Q: What is Password Manager? Sol: Password Manager completes forms for you by filling in to forms details from a ‘profile’. When you start using Password Manager, you need to create a profile with all your information. Password Manager asks you to fill in these details the first time. You can create multiple different profiles. When you are logged in with your profile you don’t have to fill the web based form once again as Password Manager stores all your basic information for future web based form fill up. Q: Can I change the password for my profile? Sol: Yes, you can change the password for your profile. When you are logged in your profile click on Password Manager tab select change password enter old password enter new password and reconfirm the new password click on OK button. Your password will be changed to new one. Q: Is Password Manager spyware? Sol: No, Password Manager is not a spyware: it never transmits any data stored on your computer to the Internet. It is safe and secure. Q: What are the Hotkeys in Password Manager? Sol: Hotkeys for the basic operations that lets you work more easily with Password Manager. By default these hotkeys have been assigned to these operations. Save Form: Ctrl+Alt+S Fill Saved Form: Ctrl+Alt+F Fill and Submit Saved Form: Ctrl+Alt+Shift+S Enable or Disable Password Manager Prompting: Ctrl+Alt+D You can change the keys to any combination you find comfortable. Q: What are Quick Links in Password Manager? Sol: Quick Links allows you easy access to the forms that you have saved. You can open the page itself directly by choosing it from the drop down menu on the Toolbar. You can add or delete saved forms from this option. You can identify the form from the Title, Site or URL. Spam Eliminator FAQQ: How does Spam Eliminator identify Spam? Sol: The plugin uses keywords in the message headers and message body, domain, Spam blacklists and also the internal Banned and Safe Lists to determine the probability of a mail being Spam and assigns the mail a score. Mails with scores above a preset threshold of 100 are marked as spam. Q: How does it work? Sol:Spam Eliminator integrates with Outlook / Outlook Express and scans your incoming POP/POP3 mail as it comes in for Spam and other unsolicited mails. Download and Install the plugin and it automatically starts filtering your mail. Q: How do I install it? Sol: Installation Instructions: Double click on the setup file (.exe) to launch the installer and follow the instructions. You will be asked if you want to import every address from your sent folder to the Safe List. You can do this now or later. This process may take some time after which you will be asked to reboot your computer. After you reboot your computer, open Outlook or Outlook Express. The Spam Eliminator toolbar will be visible. Also two separate folders PROCESS and SPAMS will be created. The Spam Eliminator application icon will be visible in the System Tray. Q:What do I have to do? How should I use it? Sol: After installing Spam Eliminator and rebooting your computer, open your Outlook/Outlook Express. As and when mails are downloaded, Spam Eliminator processes them in the Process folder. Spam mails will be moved to the SPAMS folder or can even be deleted. Once mails have been identified as legitimate they will be available in your Inbox. The Spam Eliminator plugin evaluates each mail and gives it a Spam score. A message with a Spam score of more than 100 is in all probability Spam. This score is assigned based on the many factors like keywords in the message headers and message body, domain, Spam blacklists and also the internal Banned List. Each time you mark a mail as Junk or Not Junk, you are fine-tuning the Spam Eliminator application and ensuring that future mails from that sender are accurately dealt with. Q: How do I ensure that my friends’ mails reach me always? Sol: Spam Eliminator allows you to add email addresses to a Safe List. Mails from people on this list are always delivered to your Inbox. The Safe List contains email addresses of senders who have sent you mail that you have identified as Not Junk. Any future mail from these senders is automatically delivered to your Inbox. Also your address book contacts are automatically added to the safe list upon first installation. All new friends added to your safe list as soon as you email them or reply to their emails. You can also add addresses manually to this list. You can also add email addresses of people you send mail to or whose mails you reply to. To do this, in the Safe List tab, check the Automatically add email option. Sol: The Banned List is a list of email addresses of senders who have sent you mail that you have identified as Junk. Any future mail from these senders is automatically tagged as Spam. You can add email addresses to this list manually. Also when you identify a mail as Junk, the sender is automatically added to this list. Mails from email addresses in your Banned List can be automatically deleted. Q: How does Spam Eliminator protect against latest spam mails? Sol: Whenever a user starts the system, Spam Eliminator updates its spam signatures automatically. This ensures that you have the most recent spam definitions to filter out any new spam mails. Sol: Both the Safe and Banned lists can be viewed in the Spam Eliminator application screen. The application screen can be brought up either from the system tray icon or from the options button on the Spam Eliminator toolbar. You can manually add or remove email addresses in both these lists from the Safe List and Banned List tabs in the Spam Eliminator application screen. Q: What do I do with mail in my Spam folder? Sol: Mails identified as Spam are by default available in the Spam folder. Initially it is advisable that you see the mails in this folder also so that legitimate mails don’t get lost. When you are reasonably sure that no false positives occur, you can also chose to delete these straight away and not have them moved to this folder. To do this, in the Options tab, choose the Spam will be deleted option. Sol: You can at any point to import every address from your sent folder to the Safe List. To do this, in the Options tab, click on the Sent Items Import button. Sol: You can choose to add them to your Blocked list. Mails from people on your blocked list can be automatically deleted. To do this, in the Banned List tab, chose the Delete mail from blocked addresses option. Sol: You can manually add and remove users from both the Banned and Safe lists. To do this, see “How do I add or remove emails from the Safe List or the Banned List?” Sol: Spam Eliminator plugin is compatible with all versions of Outlook and Outlook Express. |
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